Privacy Policy

Effective Date: November 11, 2025

HIVSO LLC (“HIVSO,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software platforms, or interact with our services.

1. Company Information

HIVSO LLC
3130 Balfour Rd, Suite D-280
Brentwood, CA 94513
Email: legal@hivso.com
Phone: (925) 95-HIVSO — (925) 954-4876

2. Information We Collect

We collect information to provide, improve, and protect our services. The types of information we collect include:

A. Personal Information

When you register for an account, make a purchase, or contact us, we may collect:

Name, email address, phone number, and billing/shipping addresses
Business or organization name (if applicable)
Payment information (processed through secure third-party providers)
Any other information you voluntarily provide through contact forms or applications

B. Automatically Collected Information

When you visit our website or use our platforms, we may automatically collect:

IP address, browser type, and device information
Usage data, such as pages visited, actions taken, and session duration
Cookies and similar tracking technologies (see Section 7 below)

C. Platform Data

If you use HIVSO platforms, apps, or partner websites, we may collect:

Account and login credentials
Vendor, customer, or staff profile data
Transaction records, communication logs, and usage analytics

3. How We Use Your Information

We use your information to:

Operate and maintain our websites, platforms, and services
Process transactions and deliver requested products or services
Communicate with you about your account, updates, or support requests
Improve our systems and develop new features
Ensure security, prevent fraud, and comply with legal obligations
Send marketing and promotional messages (only with your consent)

4. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

With Service Providers: Payment processors, hosting providers, and analytics tools that help operate our systems.
With Affiliates: Including Craft Press Company LLC, Tri-Delta Crafters, Made for Cause Inc., and other brands managed by HIVSO for administrative and support purposes.
For Legal Reasons: When required to comply with law, protect our rights, or respond to lawful requests.
With Your Consent: If you opt to integrate or share your information with third-party applications or vendors.

5. Data Security

We implement industry-standard safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Opt-out of marketing emails or communications
Request a copy of your data in a portable format
Withdraw consent for certain uses of your information

To exercise these rights, contact us at legal@hivso.com.

7. Cookies and Tracking Technologies

Our websites and platforms use cookies and similar tools to:

Remember preferences and improve functionality
Analyze usage and performance
Support marketing and advertising

You may adjust your browser settings to refuse cookies, though this may affect certain site features.

8. Data Retention

We retain your information as long as necessary to provide our services, comply with legal obligations, or resolve disputes. You may request deletion of your account or data at any time.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal data from minors. If we learn that we have done so, we will promptly delete such information.

10. Third-Party Links

Our websites and platforms may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies before interacting with them.

11. International Data Transfers

If you access our services from outside the United States, please note that your data may be transferred to and processed in the U.S., where privacy laws may differ from your jurisdiction.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices. The updated version will be posted on our website with a revised “Effective Date.” Your continued use of our services constitutes acceptance of those changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at: